Effective Date: September 19, 2026

EAD Consulting Group LLC (“EAD Consulting Group,” “Company,” “we,” “our,” or “us”) is committed to providing clear and transparent terms regarding payments, cancellations, and refunds for our consulting and advisory services.

This Refund & Cancellation Policy applies to purchases made through https://eadconsult.com, unless a separate written service agreement provides different terms.

Clients may cancel or reschedule a scheduled consultation by contacting EAD Consulting Group at least 24 hours before the scheduled appointment.

When a paid consultation is canceled at least 24 hours in advance, the client may request a refund or rescheduling, subject to the terms of the applicable service agreement.

Cancellations made less than 24 hours before the scheduled appointment, as well as missed appointments without prior notice, may not qualify for a refund.

Fees for consulting, advisory, educational, or other services that have already been substantially provided are generally non-refundable.

Once a consultation has been completed or a consulting service has been performed, the corresponding service fee is generally considered earned.

For prepaid services that have not yet started, a client may contact EAD Consulting Group to request cancellation and determine whether the payment is eligible for a refund.

Any refund will be evaluated based on:

• Whether the service has begun;
• Whether work has already been performed;
• Whether materials or deliverables have already been provided;
• The applicable service agreement;
• Any applicable legal requirements.

Where a consulting engagement includes digital reports, educational materials, business assessments, customized documents, or other deliverables, refunds may not be available after the applicable materials or customized work have been delivered.

For services billed on a recurring basis, clients may request cancellation before the next scheduled billing date.

Cancellation of future recurring charges does not automatically entitle the client to a refund for services or billing periods that have already begun or been completed.

Any recurring-service cancellation terms stated in a separate written agreement will control where applicable.

To request a refund, cancellation, or billing review, contact:

EAD Consulting Group LLC

Website: https://eadconsult.com

Phone: +1 (689) 808-7429

Please include:

• Full name;
• Email address used for the purchase;
• Date of payment;
• Service purchased;
• Reason for the refund or cancellation request.

We will review the request and respond within a reasonable period.

When a refund is approved, it will generally be issued to the original payment method used for the transaction.

The time required for the refund to appear in the customer's account may depend on the customer's bank or card issuer.

Stripe states that card refunds can generally take several business days to appear on a customer's account after the refund has been processed.

If you believe you were charged incorrectly, charged more than once, or charged for a service you did not authorize, please contact us promptly so we can investigate the transaction.

We encourage customers to contact EAD Consulting Group first so that billing issues can be reviewed and resolved efficiently.

Nothing in this policy limits any rights a customer may have under applicable law or applicable payment-network rules.

Payments may be processed through third-party payment providers, including Stripe.

EAD Consulting Group LLC determines refunds for its own services. Stripe processes the payment transaction and refund according to its applicable systems, policies, and procedures.

For information regarding Stripe's handling of payment information, please review Stripe's Privacy Policy at:

https://stripe.com/privacy

Certain consulting services may be governed by a separate written agreement containing additional payment, cancellation, or refund terms.

In the event of a conflict between this policy and a signed service agreement, the applicable written service agreement will govern to the extent permitted by law.

EAD Consulting Group LLC may update this Refund & Cancellation Policy from time to time.

The current version will be published on https://eadconsult.com and will include the applicable Effective Date.

For questions regarding payments, cancellations, or refunds, please contact:

EAD Consulting Group LLC

Website: https://eadconsult.com

Email: esarmiento@eadcredit.com
Phone: +1 (689) 808-7429

Last Updated: September 19, 2026